
Frequently asked questions
Planning your stay? We’ve got answers.


General Information
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What is The Garden Hotel & Resort, and how does it relate to Royal Beach Palace?
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Where is The Garden Hotel & Resort located?
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What is the closest airport?
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How far is the nearest beach?
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Does The Garden Hotel & Resort offer transportation to the beach or local areas?


Hotel Amenities
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How can I rent a complimentary eBike?
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Do you offer electric EV car chargers?
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What amenities are in each guest room?
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How many pools does The Garden Hotel & Resort have? Are they heated?
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Are pets allowed at The Garden Hotel & Resort?


Dining
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What dining options are available at The Garden Hotel & Resort?
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What are the hours of operation for the restaurant and café?
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What are the hours for the pool bar?
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Is breakfast included with my stay?
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Do you offer room service?
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Are there vegetarian, vegan, or gluten-free options available at the restaurant?


Reservations & Policies
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Will my reservation made under Royal Beach Palace still be honored?
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What are the check in and check out times?
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What is the minimum age to check in?
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Is early check in available?
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Is late check out available?
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What is the cancellation policy?
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Can I modify my reservation?
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Do you require a security deposit?


OUR TRANSFORMATION
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What changes were made during the rebranding?
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Why was the hotel rebranded?


Adults only FAQs
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What are the adults-only buildings at The Garden Hotel?
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Who can stay in the adults-only accommodations?
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What amenities are available in the adults-only areas?
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Can guests in the adults-only buildings access other areas of the hotel areas?
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How do I book a room in the adults-only section?
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Are there additional charges for the adults-only building?
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Can guests with children visit the adults-only building?
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What should I know about the atmosphere in the adults-only area?